Any questions?

We answer any questions you may have about your car rental with Sicily By Car

Accident procedure
1

Business area

How can I get a Business agreement?

Discover our full range of products and services for your business. Fill out the contact form in the main menu so our sales department can get in touch with you.

Are business agreements for all those who have a VAT number?

Yes, to subscribe to a commercial agreement you must fill out the contact form which is in the contacts link in the main menu, and our sales team will respond shortly.

What is a promotional code ?

A Promocode is a promotional code that Sicily by Car offers its customers to obtain discounts when renting a vehicle. If you have a Promocode, you must apply it in the discount code field when making your reservation. Promocodes have an expiration date and are valid for specific rental dates.

What are Sicily by Car offices in Italy ?

Sicily by Car is widespread all over Italy in all national airports, inside the terminals in most cities, artistic sites and touristic places. Please, visit our website www.sicilybycar.it for a full list.

Which cars belong to a specific category?

Sicily by Car's fleet offers a wide selection of vehicles, all newly registered, divided into categories: diesel and/or gasoline, manual or automatic transmission, 9-passenger minivans, and hybrid cars. The entire fleet and all the different categories can be viewed on our website.

Do I receive any discounts if I prepay the bookings?

Yes, paying online in advance entitles you to a discount of up to 10% on the base fare, excluding taxes and VAT, compared to counter fares.

2

Customer service area

When will the deposit be released ?

If the vehicle is returned with a full tank and undamaged, the deposit will be released immediately. If there is a delay beyond the expected 2 to 5 days, please contact your card issuer.

I got a fine during my rental. What shall I do ?

We suggest you to pay for it immediately. Only if the Client does not qualify as a consumer pursuant to Art. 3, para. 1, letter a) of Legislative Decree no. 206 of 6 September 2005 (the so-called Consumer Code), he/she will be required to pay a fee of € 50.00 + VAT for additional services relating to fines, tolls, parking and any sanctions or charges imposed by authorities, bodies, concessionaires in relation to the circulation of the vehicle; this fee will be paid by charging the credit card.

Who can I contact to get information about SBC or Authority fines

You can request all the information by sending an email to multas@sbciberia.com.

What does handling fee mean ?

It is the expenses that our company paid in order to let the Authorities re-notify the fine under your name and address. The Client shall be notified of all fines and breaches of the Highway Code as well as non-payment of highway tolls and/or parking tickets occurring during the rental period. Furthermore, only if the Client does not qualify as a consumer pursuant to Art. 3, para. 1, letter a) of Legislative Decree no. 206 of 6 September 2005 (the so-called Consumer Code), he/she will be required to pay a fee of € 50.00 + VAT for additional services relating to fines, tolls, parking and any sanctions or charges imposed by authorities, bodies, concessionaires in relation to the circulation of the vehicle; this fee will be paid by charging the credit card

I have not received any notification from the Authorities yet. How can I pay for the fine?

Wait for the re-notification to be forwarded to your address and follow the instructions. For further details please contact the Authority.

Is it possible to receive a rental invoice to my e-mail ?

Yes, it is, but remember to provide with your e-mail address at the collection.

Will I be charged for one extra day if I return my car late ?

Remember you have 59 minute tolerance. For further info check our rental conditions

3

Booking area

Which documents are required to rent a vehicle ?
  • a valid driving license (held for at least 1/3 years depending on the vehicle category. Digital licenses will not be accepted;
  • a valid ID document (Identity Card or Passport;
  • a credit card for the security deposit;
Can I choose a specific model ?

We just confirm the category, but not the model.

What happens if my flight delays ?

If you provided with your flight number while booking and a mobile phone number, the representatives and the desk will check your flight and keep the car. In the event of a collection after the closing time the customer must pay an overtime fee. If you did not provide with any flight number and the customer does not inform about the flight delay, the vehicle will be considered free after 2 hours

Can I extend my rental ?

Any rental extension must be managed by the rental office, which will calculate the new cost

Can I bring animals on board ?

No pets on board the rented vehicle are accepted, except guide dogs and service dogs.

What shall I do if I got a fine during my rental and I have already paid for it?

If the customer gets a fine during his/her rental and pays for it, he/she must leave the receipt at the desk at the drop off of the vehicle